When a business conversation has stalled
A supplier may believe a payment is overdue while a customer questions delivery, quality or the agreed price. A useful first step is to separate what both sides agree on from what remains disputed. Mediation creates space to discuss those differences with a neutral facilitator rather than relying on repeated payment reminders.
This may be relevant to vendor invoices, service contracts, delivery disagreements or partnership discussions. The team reviews the request to understand whether the dispute and the proposed process are suitable.
What to prepare before submitting a request
Collect the contract or purchase order, invoices, delivery records and any communications about the amount or scope. Write a short timeline showing what was promised, what happened and which amounts remain disputed. If several invoices are involved, list them separately.
Explain the outcome you would consider: a payment plan, completion of work, a revised delivery arrangement or another proposal. Providing clear information helps the other party understand the request; it does not establish that either side is right.
How the online process starts
Submit a dispute request with accurate contact details and a factual summary. The team can review it, explain the next steps and discuss participation with the other party. Ask about fees, who should attend and how documents will be shared before proceeding.
If a session is arranged, bring someone who understands the transaction and can discuss possible terms. Keep proposals specific: amounts, dates, responsibilities and how completion will be confirmed. Any final agreement should be reviewed carefully before it is signed.