Everything you need to know about Online Dispute Resolution, legal enforceability, and process steps.
Online dispute resolution uses digital tools to submit information, arrange discussions and manage a dispute. In mediation, a neutral facilitator helps the parties discuss possible agreement. SulahMitra offers a way to request this process online; suitability and next steps depend on the matter.
The legal effect of a settlement depends on the process used, the terms agreed and the applicable law. Ask the team which process applies to your case and seek independent legal advice before signing. Starting a request does not guarantee a settlement or a court-enforceable outcome.
Fees depend on the type of dispute and the service required. Contact SulahMitra for the applicable fees and what they cover before proceeding. Online sessions can reduce travel, but no fixed cost saving is guaranteed.
You can ask SulahMitra about commercial and payment disagreements, consumer complaints, property and tenancy matters, and workplace disputes. The team reviews the request to discuss suitability and scope. Not every matter is suitable for mediation.
Timing depends on the complexity of the dispute, participation by both sides and scheduling. The team can discuss an indicative schedule after reviewing your request. There is no guaranteed resolution deadline.
The team can invite the other party to discuss the dispute. Mediation requires participation and willingness to reach an agreement; submitting a request does not force the other party to settle. Ask the team about next steps if the invitation is declined.
Prepare a short factual summary, important dates, the outcome you want to discuss and accurate contact details. Keep relevant agreements, invoices, payment records and messages ready. Share only documents needed for the request and which you are entitled to provide.
The request is sent to the SulahMitra team for review. The team may ask for further information and discuss suitability, fees and participation. Follow the case information connected to your account and use support if you need clarification. Submission alone does not mean that mediation has begun.
Use the Google Play link on sulahmitra.in/app/. The public listing is SulahMitra - ODR & Mediation, published by Dev.Zeren, with package identifier in.sulahmitra.app. If search suggests a similar name, follow the direct link from our website.
Read the Privacy Policy and Data Safety & Account Deletion pages linked below. You can request a review through the deletion form or contact contact@sulahmitra.in. Account deletion and removal of shared case records have different effects; the team can explain the scope and any retention that applies.
